Data Protection Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE BY ENTERING THIS WEBSITE THE USER (“YOU, “YOUR”) ACCEPT WITHOUT LIMITATION OR QUALIFICATION THE PRIVACY POLICY SET OUT BELOW. IF YOU DO NOT AGREE TO BE BOUND BY THESE POLICIES OF USE YOU MAY NOT USE THE WEBSITE.

ABOUT US

This privacy policy applies to any personal information which you give to us (“personal data”) via the Helen Taylor Landscape and Garden Design Ltd. website located at www.helentaylorgardendesign.co.uk (“we”, “us”) takes the privacy of all its customers and website users (“you”) very seriously and takes care with customer and user personal data. This privacy policy explains what information we collect about you, how we propose to use it and what steps we take to ensure that it is kept secure. By using this website and entering your personal data you consent to us collecting and using your personal data in accordance with this privacy policy.

WHAT INFORMATION DO WE COLLECT?

When using the site you will encounter a contact form which is used when you submit your details to contact Helen Taylor Landscape and Garden Design Ltd. You are asked to enter personal data such as your name, address, e-mail address and telephone number. We may also collect personal data about you from telephone conversations, e-mails and written and verbal communications. We may supplement the personal data that you provide with information that we receive from third parties. Such personal data will only be used for the purposes stated in this privacy policy.

HOW WE USE YOUR PERSONAL DATA

Any personal data relating to you that we collect will be used and recorded by us in accordance with current data protection legislation and this privacy policy. We will use your personal data mainly for record keeping purposes and in order to provide our services and products to you. We will not use your details to send you promotional and/or marketing material about our products, services and offerings. We will never send you unsolicited emails or share your information with a third party. Your contact details are securely saved and we will only ever contact you about your website or current service.

LINKS

When using the site you will find links to third party websites. For example, there are links to the Facebook, Instagram, LinkedIn and Houzz websites for the purpose of social media interaction. Such third parties may require you to input personal data in order to use their services. Customers and users should be aware that we are not responsible for the actions, data policies or procedures related to or the content of such third party websites. We recommend that you check the privacy and security policy and procedures of every other site you visit.

In common with many other website operators, we use standard technology called “cookies” on this site. “Cookies” are small text files a website can use to recognise repeat users and to allow us to observe behaviour and compile aggregate data in order to improve the site and to target its marketing efforts. Our cookies enable us to identify your requirements and to store information about the services and information you have searched for on the website. The data is anonymous and we do not know who you are. We will know the kind of browser you have used (desktop, mobile, tablet) This is helps us design the website in the best layout for you to view our pages. We also like to know if our visitors are from the UK and local to us. Cookies do not attach to your system nor damage your files. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. However, if you do turn cookies off this will limit the service that we are able to provide you with.

SECURITY

Whilst we will ensure that security measures are put in place to protect the personal data you provide, you should remember that concerns still exist in relation to the general security of the internet and by using this site you accept that we will not be held responsible in the event of a breach of security unless this is due to our negligence or wilful default. Our site is hosted over a secure https server so any data you enter into our site will be safe from hackers.

Your contact details are stored electronically in our system which is password protected. We use Dropbox for all our file storage. Dropbox are GDPR compliant. Devices used to access your data are password protected and kept locked when not in use.

YOUR RIGHT TO ACCESS YOUR PERSONAL DATA

You have a right to receive a copy of the personal data that we hold about you. Please contact us for the information and we will happily provide. If you are a client then the data will be your name, address, email address and telephone number(s).

If you would like any further information or have any comments about our privacy policy or any other aspect of our website or service, please contact us.